CANCUN AIRPORT DEPARTURES
If you arrive by private transfer the shuttle will stop in front of the terminal hopefully outside your check-in area.
If you arrive by bus the bus will stop and unload the luggage before they open the doors and let you off.
Step 1 CHECK-IN
The airport terminals are small so you do not have to walk far to find the check-in desk for your flight. There are TV screens above the check-in desks with the airline company’s name and flight destination.
You can also ask any airport attendant where you check in.
Proceed to the line. Check your luggage and get your boarding pass.
NOTE: There is a special line for families traveling with children or persons requiring special needs.
After you have checked your luggage in and received your boarding pass you can enter the duty free zone, go outside or remain in the main part of the terminal.
NOTE: If you have not boarded the airplane close to departure time they will start calling your name over the intercom system. Proceed to the boarding gate immediately.
Step 2 SECURITY
Security varies depending on what your destination is. Everyone goes through a metal-detector and all carry-on bags go through the x-ray machine. You must also show your boarding pass. You can exit the boarding area and re-enter.
Step 3 PROCEED TO BOARDING GATE
Proceed to your boarding gate marked on your boarding pass. You should have ample time to wander around the duty free stores and restaurants. Your flight will be called out on the intercom when it is ready to board. There are electronic over-hanging signs displaying the departure flights. You can also simply watch the boarding gate for activity.
WHAT IF I LOST MY TOURIST CARD?
Technically you cannot leave Mexico without surrendering your Tourist Card. Without a Tourist Card you have no proof you entered Mexico legally and you can be detained by Immigration authorities.
If you arrive at Cancun Airport [to leave the country] without your Tourist Card, here is what can happen:
You will be required to fill out this form and take it to any branch of the bank Banamex and pay a $525.00 peso fee. The bank will give you a receipt, which you take back to the Immigration Office at the airport to receive your replacement Tourist Card.
You do not pay any Immigration Officer at the airport. This is against the law. If an Immigration Officer takes money from you, report him immediately to airport police.
Lost Tourist Card F.A.Q.
Q: Can I miss my flight if I don’t have my Tourist Card?
A: Yes, people who are rude to the Immigration Officers will be shown no mercy.
Q: What if the bank is closed?
A: If you are rude and abrasive to the Immigration Officers you will be staying the night in the airport rebooking your flight. If you explain the situation to the Officers, with utmost respect and always be courteous, they will issue you a replacement Tourist Card [no fee].
Q: Can I go to an Immigration office in Cancun or Playa del Carmen to get the form I need to take to the bank; then go directly to the airport?
A: Yes. You must go to a Banamex branch only.
Cancun Immigration Office
Located in downtown Cancun City on the corner of Avenida Nader and Avenida Uxmal.
Open: 9:00 am – 12:00 pm Monday – Friday
Playa del Carmen Immigration Office
Located in Plaza Antiguas
Open 9:00 am – 4:00 pm Monday – Friday