We receive a large volume of e-mail, the majority dealing with questions. Many of these questions are unique and quite often end up as the nucleus for a future web page in our site.
Assembled here is a small number of client testimonials and site accolades garnished this past year.
We made reservations thru you for two nights in a small family-owned hotel in Playa del Carmen. Unfortunately, when we arrived at the hotel, we found that the accomodations were totally inadequate. The management was very kind, and helped us find another hotel that better met our needs, AND she wrangled a 30% discount for us. We agreed to let the first hotel keep one night’s room rent (since she was ssooo nice), and asked for a refund for the second night. We didn’t contact Travel Yucatan about the refund until a week after we returned to the USA.
When we finally did contact your company, YOUR REPRESENTATIVES, Joaquin Ochoa and Liliana Cortes were polite, professional and prompt in their replies and the result was totally satisfactory! It is a small refund, but I will remember for a long time how well I have been treated by your company.
I have added you to my FAVORITES list on my computer.
Humble apologies for the long delay in contacting you.
While the fishing at Holbox could have been better; our stay there was delightful. All transfer arrangements both land & water made by our guide, Alejandro Vega were punctual & excellent quality (fyi). The room at the Faro Viejo was perfect for three people and as you said the restaurants are very close. We were directed to one on the beach called Carioca which was inexpensive & superb. Another on the town square called The Pirate’s Cave served expensive but very good Italian fare. Marlys wasn’t there when we arrived, but I did meet her the following day; she is very nice & the hotel was perfect as our guide beached his panga directly in front of the hotel each day. Small thing, but I suspect the hot water has a long way to travel or is non-existent, so cold showers were the order of the day. Actually welcome after a day in the hot sun.
We arrived early on the check in day (11-11:30) and the somewhat surly desk staff did what they could to get us into the room before 2p. The room had only two beds & I was promised a third. What we got was a cot; very low to the ground & hard (which was good) & lots of hot water. Some palmetto bugs/roaches in both places; but hey, they come with the tropics! We landed a number of billfish including 2 sails & one white marlin on flies. All in all a wonderful trip- Muy thanks for all your help. Wouldn’t hesitate to do it again.
We were rewarded with the kindness of strangers.
Thank you so much for your help. It has truly been a pleasure working with you.
On behalf of everyone in our group we would like to thank you and especially the guides and driver who took us on our tours of Chichen Itza and Coba.
We had a wonderful time and saw everything I wanted to see and was given enough time to really enjoy everything. It was wonderful fun. The guide, Jesus, went out his way to make us comfortable. He and the driver were very friendly and entertaining. We really enjoyed our vacation and have recommended your travel service to our associates. I will definitely personaly use your service again the next time I visit Mexico.
Thank you for the “insider-info” that you gave us, we really appreciated it. We took our kids to Ya Kul lagoon as you suggested and they just loved it. It was quite an experience visiting Xcaret and we are glad you so strongly recommended it as we probably would not have visited if you had not. We will be returning!
Just a note to let you know that we reserved a hotel and tour through your web site and found that everything was as you listed it would be. Our only regret is that we didn’t stay longer.
I would like to say that my trip to Mexico will be an experience that I will never forget. I learned many things that I can take back and share with my friends and family. The uniqueness that this country has can and should be shared by everybody that visits this great place.