Travel Complaints

If you were dissatisfied with products or services provided during a visit to Mexico, you may file a complaint through the Embassy of Mexico or through the Federal Agency of Consumer Affairs (Procuraduría Federal del Consumidor, PROFECO).

In order to file a complaint, you must do the following:

  • Enclose a letter describing the problem and stating the purpose of your claim. Include your name, address, telephone numbers and the best time to reach you. Also include the name and address of the company, or any data to identify the service provider in question.
  • Submit all documents that may serve as proof of your complaint, such as copies of cheques, credit card slips, receipts, credit card statements, airplane tickets or any other document that might be relevant to your claim to:

Procuraduría Federal del Consumidor
Dirección General de Quejas y Conciliación
Av. José Vasconcelos No. 208, 6º piso,
Col Condesa, Delegación Cuauhtémoc
Mexico D.F. 06140
Telephone: (011-525) 211-20-52; 211-1723; 211-9475
Fax: 211-2052