Below is the Transfer FAQ which should answer any questions you may have.
Rates for Shared Transfers are Per Person
Minimum two person charge on Shared Transfer
Rates for Private VIP Transfers are Per Vehicle


Book A Transfer


There is a minimum two person charge on “Shared Transfers”.- Please reserve 3 days in advance.

Reservations cancelled more than 2 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.

Cancellations made within 48 hours prior to arrival date or no shows are 100% non-refundable.

The date on your Confirmation Voucher is written dd/mm/yyyy
[dd = day mm = month yyyy = year]

Rates quoted are in US dollars and the transaction amount will be converted to Mexican Pesos at the exchange rate on the date of the transaction.

Please note that the amount which will be posted on your monthly billing statement can differ up to three percent due to fluctuating international currency exchange rates.

We cannot be held responsible for fluctuating exchange rates and by accepting these policies you acknowledge that you have been advised of the exchange rate fluctuations and agree to our processing the transaction in Mexican Pesos.


Upon arrival at the airport, once you have cleared immigrations and customs, a Travel Representative will be waiting for you outside the Arrival Gate.

Our supervisors at the airport will monitor your flight to ensure that your shuttle will be ready whenever you arrive. You will never have to worry if your flight is delayed or arriving ahead of schedule. We will know and most important: we will be waiting for you at whatever time your flight arrives.


While at your hotel you will be given the exact time of your pick-up on your departing date and your return flight will be confirmed, should you have reserved a round trip transfer.

Hotel pick-up depends a lot on if the traveler has a national or international flight and where the hotel is located. Regularly for a national flight the traveler has to be at the airport 2 hours prior to the departure time, for an international flight it is 3 hours.


This is the best option if you want to have your own vehicle or if you are traveling with family or a small group. As soon you are ready to depart, you will be driven straight to your hotel. There is no waiting time.

Maximum 8 persons + luggage.

Please note that once the reservation process is completed, we must be notified of any increase in the number of passengers 48 hours in advance.

Vans are equipped with Wi-Fi

Cancun Airport to Destination
Cancun Airport – Hotel in Cancun $ 15 $ 29
Cancun Airport – Cozumel* (Includes ferry ticket and hotel transfer) $ 126 $ 252
Cancun Airport – Playa del Carmen $ 26 $ 51
Cancun Airport – Ferry to Isla Mujeres* (Does not include ferry ticket) $ 15 $ 29
Cancun Airport – Ferry to Cozumel* (Does not include ferry ticket) $ 26 $ 51
Cancun Airport – Akumal $ 30 $ 61
Cancun Airport – Puerto Aventuras $ 28 $ 57
Cancun Airport – Puerto Morelos $ 26 $ 51
Cancun Airport – Tulum $ 46 $ 91
Cancun Airport – Isla Holbox* (Private transfers only – See below) $ – $ –
Rates per Person in USD. Taxes included.
One-Way cost Roundtrip cost

Rates per Vehicle in USD. Taxes included.

Cancun Airport to Destination
Cancun Airport – Akumal $ 213 $ 426
Cancun Airport – Cancun $ 68 $ 137
Cancun Airport – Chichen Itza $ 404 $ 707
Cancun Airport – Cozumel* (Includes ferry ticket and hotel transfer) $ 280 $ 560
Cancun Airport – Ferry Isla Holbox $ 354 $ 606
Cancun Airport – Ferry Isla Mujeres* (Does not include ferry ticket) $ 71 $ 141
Cancun Airport – Isla Holbox $ 447 $ 894
Cancun Airport – Playa del Carmen $ 130 $ 259
Cancun Airport – Puerto Aventuras $ 165 $ 330
Cancun Airport – Puerto Morelos $ 130 $ 259
Cancun Airport – Tulum $ 228 $ 456
One-Way cost Roundtrip cost


Q: I am traveling alone, do I have to pay for two people.

A: Yes, the minimum reservation is two people. If you book a single transfer you will be charged for two persons. In many cases it is still less expensive than taking a taxi.

Q: Do we have to share a ride with other people?

A: Rates displayed are for “shared” and “private” shuttle transfer.

Q: What kind of vehicles are used?

A: Air conditioned vans with a capacity of six to ten

Q: Does the ride stop at other hotels?

A: Yes, if there is more than “one” drop-off in a “shared” transfer.

Q: What if our flight is delayed and we are not there at the designated time.

A: Our airport shuttle provider will be waiting for you as long you are
arriving the same day. For longer delays we recommend you contact our airport
shuttle provider via telephone [phone number is on Confirmation Voucher].

Q: Our flight is coming in very late. Can we still get a transfer?

A: Yes, our airport shuttle provider will be at the airport until the last
flight arrives.

Q: Is there a limit on how much luggage we can take?

A: Yes, a maximum of two pieces per person are permitted without extra charges.

Q: My husband is in a wheelchair. Is this going to be a problem?

A: Generally no, please advise our airport shuttle provider at the moment of
reserving for more details.
NOTE: We are sorry but we cannot accommodate “motorized wheelchairs”.

Q: Are there seat-belts for my children?

A: All seats in the van do have regular seat-belts.

Q: Are the drivers experienced licensed bus-drivers?

A: All drivers are experienced drivers with federal permissions.

Q: Can we bring our dog?

A: Regularly our airport shuttle provider does permit pets as long they are in
a cage. Depending on the size of your pet, there might be an extra charge.

Q: How do we get to Cozumel. Can you take us to the ferry docks in Playa del Carmen?

A: You can either choose to take a Transfer “Ferry to Cozumel”, which drops you off at the PDC Dock [Playa del Carmen Ferry Dock to Cozumel] or “Cancun Airport-PDC Dock-Cozumel Ferry-Hotel”, which takes you to the PDC Dock then transfers you from the docks in Cozumel to your hotel.
VIP Ferry to Cozumel is a Private Transfer [just your party].

Q: We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?

A: The closest point you can be picked-up is the ferry dock in Playa del Carmen.

Q: Do I have to pay for a baby?

A: The rule is: if a baby needs a seat, you must pay for the seat. If the baby rests on your lap the entire trip then you do not pay for a seat for baby.

Q: How long does it take to get to:

  • Cancun City/Hotel Zone

It all depends on traffic conditions, weather, and number of hotel drop-offs. The trip generally takes 30 to 45 minutes.

  • Playa del Carmen

1 hr

  • Akumal

1 1/2 hrs

  • Tulum

From Cancun to Tulum the drive is around 2 hours, but depending on how many other drop-offs are in-between it can take two hours plus.

Your privacy is important to us. We will never share, sell, or rent information with any persons or organizations without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.