Q: How are the prices so affordable?
A: Volume. We have been doing this a long time and the volume we provide allows us to negotiate the best prices online.
Q: How much time is needed when scheduling a pick-up to the airport?
A: Cancun Hotel Zone, Cancun Town, Puerto Juarez, Puerto Morelos: 2:30 hrs
Playa del Carmen: 3:00 hrs
Puert Aventuras: 3:10 hrs
Kantenah: 3:20 hrs
Tulum: 3:30 hrs
Chiquila: 3:40 hrs
Majahual: 6:00 hrs
Q: Do we have to share a ride with other people?
A: No. Rates displayed are for "private" shuttle transfer.
Q: What kind of vehicles are used?
A: Air conditioned vans with a capacity of up to 8 persons.
Q: Does the ride make stops?
A: Not typically. If needed the driver will stop at a gas station sometimes or if passengers need to make a quick stop.
Q: What if our flight is delayed and we are not there at the designated time.
A: Our airport transportation provider will be waiting for you as long you are arriving the same day. For longer delays we recommend you contact our airport shuttle provider via telephone [phone number is on Confirmation Voucher].
Q: Our flight is coming in very late. Can we still get a transfer?
A: Yes, our airport shuttle provider will be at the airport until the last flight arrives.
Q: Is there a limit on how much luggage we can take?
A: This depends on the number of passengers you are traveling with. This is not typically an issue but if your group is large and has an excessive amount of luggage inquire with us to check.
Q: My husband is in a wheelchair. Is this going to be a problem?
A: Generally no, please advise our airport shuttle provider at the moment of reserving for more details.
NOTE: We are sorry but we cannot accommodate "motorized wheelchairs".
Q: Are there seat-belts for my children?
A: All seats in the van do have regular seat-belts. If you need a child safety seat please let us know if the comment area at check-out or by contacting us through email prior to pick-up.
Q: Are the drivers experienced licensed bus-drivers?
A: All drivers are experienced drivers with federal permissions.
Q: Can we bring our dog?
A: Regularly our airport shuttle provider does permit pets as long they are in a cage. Depending on the size of your pet, there might be an extra charge.
Q: How do we get to Cozumel. Can you take us to the ferry docks in Playa del Carmen?
A: Transfers take you to the ferry dock in Playa del Carmen where you will purchase ferry tickets to Cozumel. Once you arrive in Cozumel you will have the option to take a short taxi ride to your hotel.
Q: We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?
A: The closest point you can be picked-up is the ferry dock in Playa del Carmen. You will make a reservation for a one-way transfer from Playa del Carmen to the airport and request the pick-up location at the ferry dock from Cozumel.
Q: How long does it take to get to:
Cancun City/Hotel Zone - Approx. 20 - 45 minutes
Puerto Morelos - Approx. 20 minutes
Playa del Carmen/Ferry to Cozumel - Approx. 40 - 55 minutes
Puerto Aventuras - Approx. 1 hour
Akumal - Approx. 60 - 90 minutes
Tulum - Approx. 2 hours