CANCUN AIRPORT TRANSFERS FAQ
Q: I am traveling alone, do I have to pay for two people.
A: Yes, the minimum reservation is two people. If you book a single transfer you will be charged for two persons. In many cases it is still less expensive than taking a taxi.
Q: Do we have to share a ride with other people?
A: Rates displayed are for “shared” and “private” shuttle transfer.
Q: What kind of vehicles are used?
A: Air conditioned vans with a capacity of six to ten
Q: Does the ride stop at other hotels?
A: Yes, if there is more than “one” drop-off in a “shared” transfer.
Q: What if our flight is delayed and we are not there at the designated time.
A: Our airport shuttle provider will be waiting for you as long you are
arriving the same day. For longer delays we recommend you contact our airport
shuttle provider via telephone [phone number is on Confirmation Voucher].
Q: Our flight is coming in very late. Can we still get a transfer?
A: Yes, our airport shuttle provider will be at the airport until the last
Q: Is there a limit on how much luggage we can take?
A: Yes, a maximum of two pieces per person are permitted without extra charges.
Q: My husband is in a wheelchair. Is this going to be a problem?
A: Generally no, please advise our airport shuttle provider at the moment of
reserving for more details.
NOTE: We are sorry but we cannot accommodate “motorized wheelchairs”.
Q: Are there seat-belts for my children?
A: All seats in the van do have regular seat-belts.
Q: Are the drivers experienced licensed bus-drivers?
A: All drivers are experienced drivers with federal permissions.
Q: Can we bring our dog?
A: Regularly our airport shuttle provider does permit pets as long they are in
a cage. Depending on the size of your pet, there might be an extra charge.
Q: How do we get to Cozumel. Can you take us to the ferry docks in Playa del Carmen?
A: You can either choose to take a Transfer “Ferry to Cozumel”, which drops you off at the PDC Dock [Playa del Carmen Ferry Dock to Cozumel] or “Cancun Airport-PDC Dock-Cozumel Ferry-Hotel”, which takes you to the PDC Dock then transfers you from the docks in Cozumel to your hotel.
VIP Ferry to Cozumel is a Private Transfer [just your party].
Q: We only wish a transfer from Cozumel to Cancun airport. Where do we get picked up?
A: The closest point you can be picked-up is the ferry dock in Playa del Carmen.
Q: Do I have to pay for a baby?
A: The rule is: if a baby needs a seat, you must pay for the seat. If the baby rests on your lap the entire trip then you do not pay for a seat for baby.
Q: How long does it take to get to:
It all depends on traffic conditions, weather, and number of hotel drop-offs. The trip generally takes 30 to 45 minutes.
1 1/2 hrs
From Cancun to Tulum the drive is around 2 hours, but depending on how many other drop-offs are in-between it can take two hours plus.
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