When arriving at Cancun Airport you land at either:

Terminal 2 [Domestic & International flights] or
Terminal 3 [International flights].

Step 1
Exit airplane and enter airport terminal. It is important to have your paperwork [Tourist Card form & Customs Declaration form] completed before you exit the airplane.

Step 2 At immigration you present your Tourist Card form and show your identification.

  • Families or couples traveling together may approach the immigration desk together.

For detailed information see: Immigration

After immigration you proceed to the luggage carousel [Baggage Claim] and collect your luggage.

  • If any of your luggage is missing there will be a representative from the airline you are flying with at the airport. To find your rep, approach any of the security guards walking around or go over to the Immigration Office and ask where you find your rep.
  • If your missing bag(s) is not at the airport the airline will attempt to find it then it will be delivered to your hotel. There is no cost for this.

NOTE: We have found that missing bags can occur on connecting routes where your connecting flight leaves before your luggage can be taken off airplane one and moved to airplane two.


While waiting for your luggage on the luggage carousel you will notice Customs. As soon as you have all your possessions you walk over and stand in one of the lines waiting to go through. In the Cancun Airport when you approach Customs you are asked to press a button that will turn a light green or red. If the light is green you walk through, if it turns red they will inspect your luggage.

For detailed information see: Customs

After you pass through Customs there is only one way to go to exit the building. After you exit you are in the pick-up zone. This is where the various charter bus services and Airport Transfer companies are waiting.

After you exit the airport you can ask virtually any person working for any company what to do, they will assist you. If you have a reserved airport transfer or are flying with a charter package [air+transfer+hotel] somebody will be looking for you. You will not be left at the airport. The transfer will not leave without you.


Q: Are there bathrooms at arrivals?
A: Yes.

Q: How long does it take to get through everything?
A: The fastest we have ever gone through is 1/2 hr. The longest was recently a 1 1/2 hr. ordeal. Also, if you are traveling on a charter your bus will not leave until the last person gets on.

Q: What happens if some of my luggage is missing?
A: Find your airline representative. Give them the necessary information [your name, hotel staying at, bag description]. Make sure you get a telephone number for that person or their office. Proceed to your hotel. Your luggage should be delivered to you. You can telephone the rep and inquire.

Q: We may need a wheelchair when we deplane. Does the airport have wheelchairs?
A: Yes.

Q: If we require any emergency medical care after deplaning, is it available?
A: Yes, there are emergency medical services at both terminals.

Q: What do I do if I lose something at the airport?
A: Ask a security guard or police officer where the Security Office is. Report the loss to this office.





3-1-1 for carry-ons = 3 ounce bottle or less (by volume) ; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.

One-quart bag per person limits the total liquid volume each traveler can bring. 3 oz. container size is a security measure.

Declare larger liquids. Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.